At CanadaBioGenix, we are committed to processing and shipping orders efficiently while maintaining the highest standards of accuracy, care, and product integrity — especially for temperature-sensitive research peptides.
Orders are typically processed within 1–3 business days following payment confirmation. Processing times may be extended during periods of high demand, public holidays, or unforeseen circumstances.
Once your order has been processed and dispatched, you will receive a confirmation email with tracking information where available.
CanadaBioGenix currently ships within Canada only. We do not offer international shipping at this time.
If you are located outside Canada and require our products for legitimate research purposes, please contact us directly to discuss your needs.
Estimated delivery times within Canada vary by region:
These are estimates only. Actual delivery may vary due to carrier delays, weather, customs processing (for remote areas), and other factors outside our control. CanadaBioGenix does not guarantee specific delivery dates.
Free shipping is available on qualifying orders. Please refer to our website for the current free shipping threshold and any applicable promotions. Shipping fees for orders below the threshold will be calculated and displayed at checkout.
Research peptides are sensitive to temperature and environmental conditions. CanadaBioGenix takes appropriate measures to package and ship products in a manner that helps preserve product integrity during transit.
We recommend receiving and refrigerating your order promptly upon delivery. CanadaBioGenix is not responsible for product degradation resulting from extended periods left unattended after delivery.
Customers are responsible for providing accurate and complete shipping information at checkout. Delays, failed deliveries, or additional charges resulting from incorrect addresses are the customer’s responsibility. Please review your shipping details carefully before completing your order.
Where tracking is available, customers will receive shipping updates and a tracking number once the order has been dispatched. Please allow up to 24 hours for tracking information to become active in the carrier’s system after dispatch.
If your order has not arrived within the estimated timeframe, please contact our support team at support@canadabiogenix.com. We will work with the carrier to investigate the issue and assist where possible.
CanadaBioGenix is not liable for delays caused by the carrier, weather events, acts of nature, or circumstances beyond our reasonable control.
If your order arrives visibly damaged, please do the following:
Our team will review the situation and work toward an appropriate resolution, which may include a replacement or refund at our discretion.
CanadaBioGenix reserves the right to limit or decline shipments to certain locations where carrier restrictions, legal requirements, or logistical constraints apply. Customers are responsible for ensuring that receipt and possession of ordered products complies with all applicable local laws and regulations.
This Shipping Policy may be updated periodically to reflect operational changes, carrier updates, or legal requirements. Any revisions will be effective upon publication on this page.
If you have any questions, our team is here to help.
CanadaBioGenix
Website: https://canadabiogenix.com
Email: support@canadabiogenix.com
